Refund Policy

LightFit

Effective Date

April 27, 2026

Last Revised

October 23, 2026

Operator

CHEESEJOY LIMITED

Address

Suite 902, One Midtown, 11 Hoi Shing Road, Tsuen Wan, N.T., Hong Kong

Contact

contact@lightfithealthy.com

At LightFit, we value your satisfaction and are committed to providing a high-quality fitness experience. This policy sets out the conditions for refunds, how to request one, the refund method and the processing timeframe.

1. Refund Principles

Because the Service is a digital service, payments for subscription periods already purchased are generally non-refundable and non-exchangeable, except where required by applicable law.

However, we will provide a refund in the following cases:

• Where a duplicate charge, an erroneous charge, or any other charge without proper basis was made as a result of our error;
• Where, after payment, the Service was not provided or could not be used continuously due to a material defect;
• Where an unintended charge occurred during a free trial or upon its conversion to a paid subscription, provided you contact us within 7 days of the start of the subscription;
• Where a right of withdrawal is exercised under Section 6, or where a refund obligation otherwise arises under applicable law.

Even where none of the above applies, we may still grant a refund based on the individual circumstances and our reasonable judgment.

2. How to Request a Refund

To request a refund, please contact contact@lightfithealthy.com with the following information:

• Your registered email address;
• The date of purchase (or the date the charge was made);
• The payment method used (credit card / PayPay);
• The reason for your refund request.

Refund requests should generally be submitted during your active subscription period. Requests submitted after your subscription period has expired may not be eligible for a refund. However, charges resulting from our error will be handled without any time limitation.

3. Refund Methods by Payment Method

Refunds are generally made to the payment method used at the time of purchase.

Credit card payments: Refunds are processed through the card issuer you used. The time at which the refund is reflected in your account is determined by your card issuer.

PayPay payments: Refunds are made to your PayPay balance in accordance with the procedures established by PayPay. Due to the nature of the PayPay service, refunds cannot be made in cash (including by bank transfer). Whether a refund can be processed and when it is reflected in your PayPay balance are determined by PayPay's terms and operations.

If a refund cannot be made to the original payment method, for example because the card has expired, we will inform you of an alternative method.

4. Refund Processing Time

Once we approve a refund, we will generally process it within 14 business days. The time at which the refund is actually reflected in your balance or account is determined by the relevant payment provider (your card issuer or PayPay).

5. Subscription Cancellation

Your subscription will automatically renew unless canceled before the renewal date. You can manage or cancel your subscription through your account settings or by emailing us at contact@lightfithealthy.com. Deleting the LightFit app does not automatically cancel your subscription. If you cancel part-way through a subscription period, we generally do not provide a pro-rata refund of the subscription fee already paid.

6. EU Residents

If you are a consumer located in the EEA or Switzerland, you may have certain legal rights, including the right of withdrawal. By subscribing to the LightFit service, you request and consent to immediate access to the service. Where applicable, any refund provided after withdrawal may be adjusted based on the portion of the service already provided before your withdrawal request. To exercise your withdrawal rights where applicable, please contact us within the legally required period.

7. Contact Us

Email: contact@lightfithealthy.com
Customer support hours: Monday to Friday, 9:00–18:00 (excluding weekends and public holidays)